Question 1

How do I report a maintenance issue with Hybrid Real Estate?

Accepted Answer

Use the 24/7 Tapi maintenance assistant on this page. Describe the problem, add a photo, and the request goes straight to the Hybrid Real Estate property management team. You do not need to wait for business hours.

Question 2

What should I do in a maintenance emergency?

Accepted Answer

For urgent issues call the Hybrid Real Estate office on (03) 9070 8429 during business hours, Monday to Friday 9:00am to 5:00pm. You can also select the emergency option in the Tapi assistant at any time.

Question 3

Can I attach photos to a maintenance request?

Accepted Answer

Yes. The Tapi assistant lets you add photos of the issue, which helps the team diagnose the problem and arrange the right trade faster.

Question 4

How long does a maintenance request take?

Accepted Answer

Requests are triaged as they arrive. Urgent items such as loss of water, power or security are actioned immediately, and routine repairs are scheduled with an approved trade and the tenant directly.

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24/7 Maintenance Assistant